Refund & Return Policy 

At Florasa, our goal is to make sure you love your jewelry.
If something isn’t right, we’re here to help — with a simple and friendly return process.

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1. 30-Day Return Policy

You have 30 days from the day you receive your order to request a return.
We accept returns as long as:

• The item is in good condition

• It has been tried on gently, but not heavily damaged

• It includes its pouch or accessories if possible

We understand that customers may try jewelry before deciding — that’s completely okay.

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2. Refunds

Once your return is received and checked:

• Your refund will be issued to your original payment method

• It may take 3–7 business days depending on your bank

• Shipping fees (if charged) are non-refundable

No restocking fee.
We never charge extra for returning an item.

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3. Exchanges

If you need a different size or want another model, just contact us.
We will help you exchange your item easily within the 30-day period.

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4. Damaged or Incorrect Items

If your item arrives damaged or if you received the wrong product, please contact us within 7 days.
We will replace it free of charge — your satisfaction comes first.

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5. How to Request a Return

Send us an email with your order number and a short explanation:

📧  florasa.official@gmail.com
📱 Instagram / TikTok : @florasa.jewelry

We answer quickly and always try to make the process as smooth and friendly as possible.
Our team is based in Canada.

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Summary (simple for customers)

• 30-day return window

• Items can be tried on gently

• No restocking fees

• Refunds to original payment method

• Exchanges available

• Damaged or wrong orders replaced for free