Refund policy

Refund & Return Policy 

At Florasa, our goal is to make sure you love your jewelry.
If something isn’t right, we’re here to help — with a simple and friendly return process.

1. 30-Day Return Policy

You have 30 days from the day you receive your order to request a return.
We accept returns as long as:

  • The item is in good condition

  • It has been tried on gently, but not heavily damaged

  • It includes its pouch or accessories if possible

We understand that customers may try jewelry before deciding — that’s completely okay.

2. Refunds

Once your return is received and checked:

  • Your refund will be issued to your original payment method

  • It may take 3–7 business days depending on your bank

  • Shipping fees (if charged) are non-refundable

No restocking fee.
We never charge extra for returning an item.

3. Exchanges

If you need a different size or want another model, just contact us.
We will help you exchange your item easily within the 30-day period.

4. Damaged or Incorrect Items

If your item arrives damaged or if you received the wrong product, please contact us within 7 days.
We will replace it free of charge — your satisfaction comes first.

5. How to Request a Return

Send us an email with your order number and a short explanation:

📧  florasa.official@gmail.com
📱 Instagram / TikTok : @florasa.jewelry

We answer quickly and always try to make the process as smooth and friendly as possible.
Our team is based in Canada.

Summary (simple for customers)

  • 30-day return window

  • Items can be tried on gently

  • No restocking fees

  • Refunds to original payment method

  • Exchanges available

  • Damaged or wrong orders replaced for free