Support
FAQ
Everything you need to know about our jewelry, shipping and returns.
Jewelry & materials
What materials do you use?
Our pieces are set with moissanite or zircon stones. Moissanite pieces are crafted in 925 sterling silver, and zircon pieces are set on a brass base with a gold or silver finish. The exact materials of every piece are listed on its product page.
Is your jewelry real silver?
Our moissanite collection is crafted in 925 sterling silver. When a piece uses a different base, it is written on the product page. We never hide what a piece is made of.
What is moissanite?
Moissanite is a lab-created gemstone with brilliance and hardness close to a diamond, at a fraction of the price. It is one of the most popular diamond alternatives in modern jewelry.
How do I take care of my jewelry?
Wipe your pieces with a soft cloth after wearing, keep them away from harsh chemicals like chlorine and cleaning products, and store them dry. Sterling silver can naturally oxidize over time; a quick polish with a soft cloth brings the shine right back.
How do I find my size?
We put together a full Size Guide for chains, bracelets and rings, with size tables and simple ways to measure at home.
Orders & shipping
How long does delivery take?
Orders ship from Canada, tracked and insured. Depending on your destination, delivery typically takes 7 to 28 days. You will receive a tracking number by email as soon as your order ships.
How much does shipping cost?
Shipping rates and the options available for your address are calculated at checkout, based on your destination.
How do I track my order?
As soon as your order ships, you receive a confirmation email with your tracking link. If your tracking has not moved in a while, contact us and we will look into it with the carrier.
Can I change or cancel my order?
Email us as soon as possible with your order number. If your order has not shipped yet, we will do our best to change or cancel it.
Returns & exchanges
What is your return policy?
You have 30 days from the day you receive your order to return or exchange it. Trying your jewelry on is fine — items just need to come back in good condition, with their pouch and accessories when possible. Full details are on our Shipping & Returns page.
How do I start a return or an exchange?
Email us with your order number and tell us whether you would like a return or an exchange. We reply within 24 to 48 hours with the instructions.
When will I get my refund?
Once we receive and inspect your return, the refund is issued to your original payment method and we confirm it by email.
Payment
What payment methods do you accept?
All major credit cards, plus the express payment options shown at checkout.
What currency are your prices in?
Prices on florasa.ca are in Canadian dollars (CAD).
Still have a question?
Email us and we will get back to you within 24 to 48 hours.
contactus@florasa.ca
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